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- Using HP PC Hardware Diagnostics UEFI on Windows - Tech Folder |
Hp pc hardware diagnostics windows app. HP PC Hardware Diagnostics | HP® Support
To run the test, click Keyboard Run once. Select the test you want to run, and then click Run once. Follow the on-screen instructions to complete the test. Network Test : There are three tests. Wired Network : This test checks the network controller.
To run this test, connect to a network with a network cable. This test takes 1 minute. To run the test, click Wired Network Run once. This test takes 30 seconds. To run the test, click Wireless Module Run once. To run the test, click Optical Drive. Select one of the tests, and then click Run once. Parallel Port Tests : This test lets you select several different parallel ports to test. If the test detects multiple ports, select which parallel port to test.
Select one of the following tests, and then click Run once. Serial Port Tests : This test lets you select several different parallel ports to test. If the test detects multiple ports, select which serial port to test. Serial Port Register Check : This 1-minute test checks the serial port registers.
System Board Test : This test makes sure the components on the system board are functioning properly. To run the test, click System Board Run once. Video Memory Check : Attempts to detect onboard graphic devices and retrieval of video memory information. This includes the base address and video memory size.
Audio Check : Attempts to initialize the audio controller and codec. Thunderbolt Test : This test checks for the presence of the Thunderbolt controller on the system. To run the test, click Thunderbolt Run once.
Touch Screen Test : Quick interactive test to determine if the touch screen is functioning correctly. To run the test, click Touch Screen Run once. Before running the test, make sure there are no USB devices connected to the port you want to test.
Video Tests : This test includes three tests of the video hardware on your computer. To run the test, click Video , select one of the following tests, and then click Run once. Video Memory Fast Check : 3-minute video memory test. Video Memory Check : minute memory test. Palette Check : 1-minute test of the three video color components. Follow the on-screen instructions during the test.
Webcam Connection Test : This test initiates video streaming on the webcam. If the test detects multiple webcams, select the webcam you want to test. To run the test, click Webcam Connection Run once. First run the Fast Test three to five minutes. On the Component Tests menu, click Memory.
Click Run once. The Fast Test begins. If the memory passes the Fast Test but there is still a problem with the computer memory, run the Quick Test. If the memory passes the Quick Test but there is still a problem with the computer memory, run the Extensive Test. This test can take 45 minutes or longer. HP PC Hardware Diagnostics provides multiple tests to test the hard drive on your computer and confirm hardware failures. First, run the Quick Test two to three minutes. If the Quick Test does not find a problem, run the Extensive Test two hours or more.
It can run once or loop until an error occurs. The Quick Test begins. If the computer has more than one hard drive, select the drive to test. To test all the hard drives, select Test All Hard Drives. When the test is complete, the screen displays the results. Test results are also available in the Test Logs on the main menu. If the hard drive passes the Quick Test, but there is still a problem with the hard drive, run the Extensive Test.
To run these tests individually, select them from the Hard Drive Tests menu. If the hard drive fails a test, click Troubleshoot. To run both tests simultaneously, in the Component Tests menu, click Power Source , and then click Run once.
You can test each component individually. This interactive test determines if the AC power adapter is functioning properly.
The AC Adapter Test begins. If the AC adapter fails a test, click Troubleshoot. The Battery Check takes about two minutes and the calibration can take two hours or longer.
The Battery Test begins. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details. For more information about changing battery management settings if prompted, see Battery management settings.
If the battery fails a test, click Troubleshoot. After performing the Battery Test, HP PC Hardware Diagnostics might prompt you to change your battery management settings to optimize the health of your battery.
The recommendation might vary depending on your computer model. The Let HP Manage My Battery Charging setting dynamically changes how the notebook charges the battery based upon usage conditions and temperature over time, optimizing battery health over the life of the battery. On the Battery Health Manager prompt, select either Main Menu to open the Main Menu and change the setting manually or select Change My Setting to automatically enable the recommended setting.
Select Main Menu to return to the Main Menu. If the automatic change fails, you can change the setting manually by restarting the computer and pressing f10 to open BIOS Setup Utility. HP recommends enabling this setting if it is disabled to help maximize the battery lifespan. When Adaptive Battery Optimizer detects certain conditions, protective measures are activated to minimize premature battery wear.
While it is activated, the battery run time might be slightly reduced. On the Adaptive Battery Optimizer prompt, select either Main Menu to open the Main Menu and change the setting manually or select Change My Setting to automatically enable the recommended setting.
If the automatic change fails, you can change the setting manually by restarting the computer and pressing f10 to open HP Computer Setup. On the Battery Care Function prompt, select either Main Menu to open the Main Menu and change the setting manually or select Change My Setting to automatically enable the recommended setting.
Accesses, lists, and verifies communication with all PCI devices. Checks internal bus lanes, memory, video memory, audio and USB. The Windows version is for use in Windows. This tool runs within the Windows operating system to diagnose hardware failures. To download the latest version, go to the HP Hardware Diagnostics website. Navigate to the folder on your computer or the flash drive where you downloaded the.
Accept the terms of the license agreement and click Next. When the installation is complete, click Finish to close the Setup Wizard.
When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. If you need to stop a diagnostic test at any time, click Cancel. Choose where to save the file and click Save. Select the language for the installation.
Then click OK. Wait while the software installs. Click Finish to close the wizard. Turn on the computer, then press the Esc key repeatedly until the Startup menu displays. Press f2 to select System Diagnostics. Hold the Power button for at least five seconds to turn off the computer.
Use the arrow keys on the keyboard to select a test, and then press enter. After starting the test, two screens display: test in progress, and after the test, a pass or fail screen.
After running each test, write down the information provided so you have it available when you contact HP Customer Support. HP Support Assistant provides easy access to several hardware diagnostic tests. If necessary, download and install the latest version of HP Support Assistant. Select the My notebook tab, then select your computer from the device list. Proceed to the section for the problem you want to troubleshoot and follow the on-screen instructions.
To use HP Support Assistant to check and calibrate the battery, follow these instructions:. If the app is not installed on your computer, go to HP Support Assistant to download the latest version. Select the My notebook tab, and then click Battery. The battery page is displayed. Status results you might see include:.
The battery functions correctly, but due to normal aging of the battery, the battery life between charges is now significantly shorter than when it was new.
This status message is displayed when there is decrease in capacity of battery that occurs over time and with use. The battery should be replaced to get the most working time out of your battery.
Replace the battery. If your computer is within its warranty period, you can contact HP support to verify if your battery is covered. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. Common problems for Battery. We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery.
Check out this link: Is your notebook plugged in and not charging? All forum topics Previous Topic Next Topic. Level 3. Message 1 of HP Recommended. Operating System: Microsoft Windows 10 bit. What should I do now? Steven Rich Solved! Tags 3. Tags: hp notebook pc. Accepted Solutions. Message 13 of Cheyenne4, Thank you for this link.
Tags 2. Was this reply helpful? Yes No. Message 2 of Hi PanamaSteve , Good Day. Are you speaking about the UEFI hardware diagnostics or something else?
Please share a screenshot or image of the same to assist you correctly. This should fix the issue for you. Message 3 of I follwed directions and downloaed it successfully. Message 4 of Level 4. Message 5 of Our team performs checks each time a new file is uploaded and periodically reviews files to confirm or update their status. This comprehensive process allows us to set a status for any downloadable file as follows:. We have scanned the file and URLs associated with this software program in more than 50 of the world's leading antivirus services; no possible threat has been detected.
Based on our scan system, we have determined that these flags are possibly false positives. It means a benign program is wrongfully flagged as malicious due to an overly broad detection signature or algorithm used in an antivirus program. Do you recommend it? HP Battery Check 4.
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